It’s more important than ever to lead your teams and design your events with empathy 

What is AI’s role in the future of business events? It’s a question we can’t afford to ignore.

Executive Carolyn Dolezal on empathy: How it has made her a better leader and the ways in which she weaves it in event design.

An inside look at Summit, Seattle’s latest convention center space.

While in New Orleans, a city known for its longstanding and colorful traditions, Convene Senior Editor Jennifer N. Dienst finds a wave of revitalization is forging a new kind of visitor experience.

We asked The Empathy Advantage: Leading the Empowered Workforce authors Heather E. McGowan and Chris Shipley for their insights on what an empowered workforce portends for events.

We asked The Empathy Advantage: Leading the Empowered Workforce authors Heather E. McGowan and Chris Shipley to share how to lead teams with greater empathy — and why that doesn’t make you ineffectual.

The Empathy Advantage: Leading the Empowered Workforce coauthors and future of work and technology strategists Heather E. McGowan and Chris Shipley — an in-demand speaker and former event organizer, respectively — offer their perspectives on how empathetic design changes the participant experience.

A conversation with Zena Burgess, the CEO of the Australian Psychological Society, on demonstrating empathy with a remote workforce.

What happened when one organization invited its members to help redesign its annual meeting.

In their new book, The Empathy Advantage: Leading the Empowered Workforce, future of work and technology strategists Heather E. McGowan and Chris Shipley argue that post-pandemic, the world’s workforce is empowered with agency and autonomy, and the old ways of managing people no longer apply.

The Six Truths for Innovative Event Strategies study, a research collaboration between PCMA, Marriott International, CEMA, and Storycraft Lab, offers business events industry insights to help guide the future of experience design. Here are highlights from the report.

Unfortunately, as in-person events have resumed, so has toxic behavior. An expert shares blind spots at meetings and opportunities for solutions.

Do you speak attendee? A new generation of event goers needs a new lexicon.

The Council for Native Hawaiian Advancement is set to host its first conference in the continental U.S. in Las Vegas, which has the third-largest Native Hawaiian population in the country.

Key vendors who service the events industry lost a great deal of experienced talent during the pandemic and they haven’t fully restaffed. Here’s how event organizers can ensure they are still getting the service they require.

Organizers of the MIT Sustainability Summit 2023 at the Massachusetts Institute of Technology used a food categorization tool to help ensure the event was carbon neutral.

In event marketing, generic messaging is generally considered “bad” while specific messaging is “good.” But we need both for different reasons.

Experts are calling for new standards on indoor air quality. Here’s how event professionals can ensure that a building’s indoor air quality is up to an acceptable standard for a meeting or event.

Meeting planners and venues have worked to reduce food waste, source local ingredients, reduce plastic use, and compost what’s left over. How are they moving the F&B sustainability needle in 2023 and beyond?

I’m also paying better attention, and neuroscience backs up that fact.

The new initiative enables groups meeting in destinations whose policies don’t align with their values to offset their spending in that state by supporting charities that do.

Empathy in design is what takes audience experience to the next level.