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May/June 2023

Cover illustration by Eiko Ojala

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Why We Keep Talking About Emotions

It’s more important than ever to lead your teams and design your events with empathy 

BY Michelle Russell June 28, 2023

Keeping Humans in the Loop

What is AI’s role in the future of business events? It’s a question we can’t afford to ignore.

BY Sherrif Karamat June 27, 2023

‘Empathy is Everybody’s Responsibility’

Executive Carolyn Dolezal on empathy: How it has made her a better leader and the ways in which she weaves it in event design.

BY Barbara Palmer June 27, 2023

Convene On Site: Breaking With Convention in Seattle

An inside look at Summit, Seattle’s latest convention center space.

BY Barbara Palmer June 17, 2023

On Site: What’s New for Meetings in New Orleans

While in New Orleans, a city known for its longstanding and colorful traditions, Convene Senior Editor Jennifer N. Dienst finds a wave of revitalization is forging a new kind of visitor experience.

BY Jennifer N. Dienst June 16, 2023

What the Back-to-the-Office Challenge Has to Do With In-Person Events

We asked The Empathy Advantage: Leading the Empowered Workforce authors Heather E. McGowan and Chris Shipley for their insights on what an empowered workforce portends for events.

BY Michelle Russell June 10, 2023

Does Leading With Empathy Mean You’re a Pushover?

We asked The Empathy Advantage: Leading the Empowered Workforce authors Heather E. McGowan and Chris Shipley to share how to lead teams with greater empathy — and why that doesn’t make you ineffectual.

BY Michelle Russell June 9, 2023

What Does an Event Designed With Empathy Look Like?

The Empathy Advantage: Leading the Empowered Workforce coauthors and future of work and technology strategists Heather E. McGowan and Chris Shipley — an in-demand speaker and former event organizer, respectively — offer their perspectives on how empathetic design changes the participant experience.

BY Michelle Russell June 9, 2023

CEO on Creating ‘a Kind Place’ for Staff Members

A conversation with Zena Burgess, the CEO of the Australian Psychological Society, on demonstrating empathy with a remote workforce.

BY Michelle Russell June 7, 2023

Giving Meeting and Event Participants a Voice

What happened when one organization invited its members to help redesign its annual meeting.

BY Barbara Palmer June 7, 2023

‘It’s About Having Empathy All the Way Around’

In their new book, The Empathy Advantage: Leading the Empowered Workforce, future of work and technology strategists Heather E. McGowan and Chris Shipley argue that post-pandemic, the world’s workforce is empowered with agency and autonomy, and the old ways of managing people no longer apply.

BY Michelle Russell June 5, 2023

Report Explores Guiding Principles for Event Design

The Six Truths for Innovative Event Strategies study, a research collaboration between PCMA, Marriott International, CEMA, and Storycraft Lab, offers business events industry insights to help guide the future of experience design. Here are highlights from the report.

BY Michelle Russell June 5, 2023

Making Allyship Part of the Program

Unfortunately, as in-person events have resumed, so has toxic behavior. An expert shares blind spots at meetings and opportunities for solutions.

BY Jennifer N. Dienst May 26, 2023

Time to Retire Outdated Event Marketing Jargon

Do you speak attendee? A new generation of event goers needs a new lexicon.

BY Vanessa Page May 19, 2023

A New Host City for Native Hawaiian Convention

The Council for Native Hawaiian Advancement is set to host its first conference in the continental U.S. in Las Vegas, which has the third-largest Native Hawaiian population in the country.

BY Casey Gale May 15, 2023

Looking for Solutions to Supplier Woes and Planner Frustrations

Key vendors who service the events industry lost a great deal of experienced talent during the pandemic and they haven’t fully restaffed. Here’s how event organizers can ensure they are still getting the service they require.

BY Dave Lutz, CMP May 8, 2023

Shaving Carbon Usage to Zero, Via Data

Organizers of the MIT Sustainability Summit 2023 at the Massachusetts Institute of Technology used a food categorization tool to help ensure the event was carbon neutral.

BY Corin Hirsch May 1, 2023

Event Marketers, Get Specific — or Don’t — With Your Messaging

In event marketing, generic messaging is generally considered “bad” while specific messaging is “good.” But we need both for different reasons.

BY Shereé Whiteley April 24, 2023

Indoor Air Quality Standards: What Event Planners and Suppliers Should Know

Experts are calling for new standards on indoor air quality. Here’s how event professionals can ensure that a building’s indoor air quality is up to an acceptable standard for a meeting or event.

BY Jennifer N. Dienst April 23, 2023

Taking Carbon off Event Menus

Meeting planners and venues have worked to reduce food waste, source local ingredients, reduce plastic use, and compost what’s left over. How are they moving the F&B sustainability needle in 2023 and beyond?

BY Corin Hirsch April 17, 2023

Yup, I’m Crocheting During This Zoom Call

I’m also paying better attention, and neuroscience backs up that fact.

BY Michelle Russell April 13, 2023

SocialOffset: An Alternative to Destination Boycotts

The new initiative enables groups meeting in destinations whose policies don’t align with their values to offset their spending in that state by supporting charities that do.

BY Michelle Russell April 7, 2023

Creating Empathetic Events

Empathy in design is what takes audience experience to the next level.

BY Beth Surmont April 7, 2023

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