The pandemic accelerated problems facing cities around the world. Here’s how one organization’s annual event — in its design and program — is helping to usher in “a whole new era of city building.” 

In his book Customer Centricity, Wharton’s Peter Fader writes that “in the world of customer centricity, there are good customers — and then there is pretty much everybody else.” He recommends focusing on and investing in retaining the former, while not ignoring the latter.

An annual summer event produced by the Big Ten Conference for student athletes brings the United States’ civil rights history to life. 

Say hello to the new generation of event chatbots powered by conversational AI.

Respondents to our Meetings Market Survey — which we brought back after a COVID-induced break — shared that the post-COVID business environment brings a host of challenges that have yet to work themselves out. And they are feeling simultaneously anxious and excited about the future of the business events industry.

As part of our 30th Meetings Market Survey, event professionals shared how outside forces and internal changes are affecting how they feel about their jobs, and what worries and excites them about the future.

A nearly 20-foot-tall, 1-ton sculpture made of discarded electronics was the centerpiece of a first-ever Sustainability Village at a global consumer electronics and home appliances trade show.

Most event metrics, including overall registration numbers, have been on the upswing in this new post-pandemic normal. The long-term outlook for exhibitors, however, may not be as rosy.

The opening and closing sessions at Convening EMEA 2023, which dared to be a little different, paid off by creating memorable experiences that supported the goals of the event — and what matters most to participants.

At PCMA’s Convening EMEA in Copenhagen in September, a global brand strategist explored how the most memorable brands embrace simplicity.

For this year’s Industry Forecast, we’ve culled the latest research on business events and the sectors that support them — travel, event technology, lodging, and the workplace — asking experts to provide insights about what to expect next. Here are some of those insights.

Technology journalist Michelle Bruno shares what — in addition to AI — planners should keep their eye on in Convene’s annual Events Industry Forecast.