Loading Events

« All Events

  • This event has passed.

Contracts and RFPs… they are a changin’…or are they?

September 9, 2021 @ 11:30 am1:00 pm EDT

PCMA Education Committee Presents:

PCMACE Webinar:  Contracts and RFPs… they are a changin’…or are they?

Date: September 09, 2021

Time: 11:30AM – 1:00PM EST


As we cautiously move back to events, RFPs and CONTRACTS are still “hot topics” in our industry!  Have venues updated their contracts?  Are pre-COVID boilerplate templates still being used?  What clauses do planners need to know about now?  How do planners capture our technology and duty of care needs in RFPs?  Have the electronic RFP tools been updated?  We are all moving through this uncertain landscape together – and it helps when we can share and learn from each other.

PCMA Canada East Chapter has organized a cross-section of industry experts to generate discussion around RFPs and CONTRACTS….what they have seen, what has been working, current challenges, and what they believe will help us move forward better in the future.

Join the conversation….register today!



  • Heather Reid, ARCT MSc, Founder & CEO, Planner Protect Inc.

Heather Reid is Founder and CEO of Planner Protect Inc.  With almost 30 years’ experience as an independent event planner, Planner Protect Inc. helps event hosts and industry professionals negotiate thorough and balanced contracts.  Planners, venue representatives and corporate events teams all recognize Heather as a trusted and knowledgeable expert in her field.

Heather has received awards for her thought leadership and commitment to the industry including Connect Association’s 15 over 50 (2021), a Smart Women in Meetings award in the “Innovator” category (2017), and the Canadian Meetings & Events Expo (CMEE) Hall of Fame award – also in the “industry Innovator” category (2017).

To avoid “down-time” during the industry-wide pause caused by the COVID pandemic – Heather undertook two major projects.  First, Heather collaborated with Heidi Wilker CMP Emeritus on a year-long, national project (www.chroniclinglessonslearned.ca) documenting the experiences and insights of 38 Canadian event planners as they deconstructed or reconstructed their impacted events.

And second, Heather enrolled in a year-long, accelerated Paralegal Studies course to enhance her legal knowledge in order to serve Planner Protect Inc.’s clients even better!  She plans to be licensed in February 2022.


  • Susan Saganski, Global Account Executive, Marriott International

As Global Account Executive for Marriott International Susan is responsible for the Canadian Association Segment booking annual conferences, workshops and board meetings across Canada.  She also works with a number of association management companies that manage several aspects of association management including conferences/events.

With over 34 years of hospitality experience, Susan has spent 31 of those years working in sales first with Delta Hotels and now with Marriott since its acquisition in 2015. Susan’s strength lies in her passion for the association market and the relationships she has built with the Canadian Association Segment.

She is a member of CSAE, PCMA and AMCI and has been involved throughout the years on a number of different working  committees either in a position of being the chair or a committee member.

  • Elizabeth Raoult, Meeting Encore

Elizabeth joined the Meeting Encore team in early 2012 with more than 15 years of experience and relationships in the meetings industry.  She has worked in convention hotels, boutique hotels & resorts and has experience with groups ranging from 10-1000 people.  Her background includes 10 years with Fairmont Hotels & Resorts and sales positions with Wyndham International, the Preferred Hotel Group and JPdL Destination Management.

Elizabeth holds a BA Honours in Foreign Languages from Queen’s University and while working, completed a Graduate Diploma in Hospitality Management & Marketing from McGill University.

Through hard work, perseverance and true professionalism, her goal has always been to anticipate her clients’ needs and exceed their expectations.  She has been an active member of PCMA for many years and more recently the Membership and Strategic Partnership Committees for the Canada-East Chapter.

  • Kate Kelly, CMP, CMM, DES, Principal, ConventionALL Management Inc.

Kate is the sole Principal of ConventionALL Management Inc. Kate is a professional, dedicated, outgoing and determined individual who has managed associations, conferences, sponsorship and tradeshow sales for 20+ years. Kate holds a Bachelor of Arts Degree from The University of Lethbridge. Kate is an active member of Meeting Professionals International (MPI) and previously held the position of President of the Calgary Chapter, is a member the Canadian Society of Association Executives (CSAE) and is the current President of CanSPEP, the Canadian Society of Professional Event Planners. She was honoured with a planner profile in ConnectWest, a Western Canadian MPI Magazine and is also the recipient of the 2006-2007 MPI Rising Star Award, the 2009 Planner of the Year Award, 2010 Chinook Arch Award and the 2014 Westwind Mentorship Award. Kate has also been interviewed and quoted in magazines such as Business in Calgary and Alberta Venture on her expertise in meetings, and tradeshows. She was  also nominated for a 2015 RBC Women  Entrepreneur Award.

  • Lynn Chiasson, Quebec City Convention Centre

Lynn considers herself to be a pure advocate for Québec City. With 30 plus years in the tourism industry, including 23 years at the Québec City Convention Centre where it’s mission is promoting Québec City as an international class meeting destination, her passion is still very strong and contagious as some may say. Authenticity and honesty are her key ingredients to successful connections and supporting clients. Contracts for her are a “conversation” and finding the goal where all parties are confident is the reward. Awarded the Inspirational Supplier of the year in 2020, Lynn strives in finding the perfect fit for clients and the Québec City partners for safe and memorable events.

Sponsored By:


September 9, 2021
11:30 am– 1:00 pm
Event Categories:
, , , ,

Become a Member

Get premium access to provocative executive-level education, face-to-face networking and business intelligence.