When attendees leave conferences, festivals, and business events, organizers hope their journeys home are filled with a sense of satisfaction for investing their time and money in the program. However, some attendees may find those good feelings overshadowed by a sense of dread over losing or misplacing their purses, phones, credit cards, or other important personal items during the event.
To the rescue: Chicago-based Crowdfind, which is aiming to update the archaic lost-and-found process at events. Crowdfund’s general manager, Dan Sullivan, said that while that might seem like a “boring and innocuous” detail to a lot of people, he sees it as an opportunity to create a better experience for attendees.
Crowdfind’s services include the storage and shipping of those goods at its warehouse and processing center in Chicago’s Bridgeport neighborhood — something the organizers of the most-recent Bonnaroo Music & Arts Festival took advantage of. Event organizers pay Crowdfind to ship items back to attendees, but there’s also “an important security component to it, too,” Sullivan said. “If there are unclaimed phones, we wipe their data, and we make sure that any sensitive items [like unclaimed credit cards] are shredded.”
Coming to a Convention Center Near You
Sullivan said that Crowdfind is currently working with other major music festivals including Coachella and Lollapalooza, and a number of LiveNation venues have started using it for their lost-and-found services, too. Now, the technology is beginning to show up on the business-events industry’s radar. Sullivan said that six convention centers have contacted the company in the past few months, and he believes that the technology can play a role in helping venues and event organizers accomplish their shared top priority: keeping attendees happy. “This is a chance to address an easily forgotten part of customer service,” he said, and for planners “to shine in an unexpected way.”
To learn more about Crowdfind, visit the company’s website here.