As the regional vice president of sales for a major international hotel company, Kerry Healy is on the road almost every week, meeting with various hotel-based teams and key customers across Asia Pacific. In doing so, Healy has learnt that the art of hospitality is fundamental to the success of business travel and events. “Bad customer service is totally unacceptable in my line of work,” she said.
In addition, Healy said, hotels today “are more relevant than ever when it comes to experiential events. Food and beverage excellence, and a willingness to use non-traditional areas of our hotels as event spaces are attracting meetings and events customers who prefer one-stop shop solutions. For example, in cities like Jakarta and Bangkok, such customers do not have to worry about paying for transfers and getting stuck in traffic.”