PCMA Roundtable Melbourne

Peter Merrett is a multi-award-winning luxury hotelier, Australia’s 2024 Keynote Speaker of the Year, and the visionary founder of The House of Wonderful.

With over thirty-five years of transforming luxury hotels, commercial properties, and their teams from status quo to best-in-class, Peter has revitalized the hearts of some of the world’s most recognized brands. His approach goes beyond KPIs and mission statements, bringing wonder back to life, leadership, and service in a way that creates extraordinary results.

He guided his teams to historical heights, twice claiming the United Kingdom’s Hotel of the Year, the International Office Building of the Year for Tower 42 in London and the Best Customer Experience in the World for JLL Australia. He brings his custom-made “recipes” to audiences everywhere, to show how wonder isn’t just for children, nor is heart-led hospitality only for esteemed hotels, but a way to inspire and transform workplaces, service, and lives.

Check out Peter’s Linkedin.

Tamsyn is responsible for leading the Asia-Pacific region for global brand experience agency, FIRST and driving business growth internationally. With over 25 years in the experiential marketing space, across Australia, Asia and the UK/Europe, she possesses a keen understanding of the cultural nuances that drive success for brands.

Tamsyn also leads the global FIRST ESG initiative, Paramount – a dedicated team with a core focus on the development and integration of the agency’s sustainability strategy and ESG performance and reporting.

Tamsyn is a creative leader who is passionate about design and when not working, enjoys time pursuing the arts and equestrian sports.

Check out Tamsyn’s Linkedin.