PCMA CONSULTING

Built inside the industry we advise

PCMA Consulting brings insider access to the trends, strategies, and best practices shaping the business events industry, direct to your organization.

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OUR CREDIBILITY

Unmatched reach, decades of expertise

PCMA's Consulting Services bring decades of industry leadership and data-driven insights directly to your organization. Our vast ecosystem ensures your strategies leverage real-world wins and cutting-edge innovations.

50,000+

Backed by our powerhouse network of 50,000+ professionals and partnerships with top destinations, venues, and suppliers worldwide.

OUR SERVICES

Strategic expertise, game-changing results

Each of these services is designed to equip your organization with the insights and strategies needed to excel in the dynamic business events industry. Our team of experts combines deep industry knowledge with cutting-edge research methodologies to deliver actionable results.

Focus Groups

Expert-moderated sessions that surface direct, qualitative insight from the people who shape event experiences.

What We Offer
  • Expert-led focus group sessions tailored to your specific research objectives.
  • Recruitment of diverse, relevant participants from PCMA's extensive industry network.
  • Comprehensive discussion guides designed to elicit meaningful insights.
What You Get
  • Detailed report summarizing key themes, verbatim quotes, and actionable insights.
  • Video recordings and transcripts of focus group sessions for further analysis.
  • Recommendations for applying findings to improve events, products, or services.
How This Helps You
  • By leveraging these insights, both event planners and suppliers can refine their strategies, enhance their offerings, and stay ahead of evolving market demands.
  • Validate ideas and concepts before full-scale implementation.
  • Identify emerging trends and opportunities in the business events industry.

Economic Impact Studies

Rigorous economic analysis that quantifies the direct, indirect, and induced value your events generate.

What We Offer
  • Rigorous analysis of event-related economic activity.
  • Assessment of direct, indirect, and induced economic impacts.
  • Custom methodologies tailored to your specific event or destination.
What You Get
  • Detailed report on economic impacts, including job creation and tax revenue.
  • Infographics and presentation materials for stakeholders.
  • Comparative analysis with similar events or destinations.
How This Helps You
  • Enabling event organizers and host destinations to showcase tangible benefits to stakeholders, secure support from local governments, and make data-driven decisions about future event planning and locations.
  • Secure funding or support for future events.
  • Optimize event planning and hosting to maximize economic benefits.

Business Event Strategy Development & Plan

Comprehensive audits and tailored strategy across sales, marketing, technology, and client services.

What We Offer
  • Comprehensive audits of current business event models, strategies, plans, tactics, and operations.
  • Tailored consulting across sales, marketing, research, technology, convention management, and client services.
  • Strategic roadmaps designed to align organizational goals with measurable event outcomes.
What You Get
  • Actionable insights highlighting strengths, gaps, and opportunities for improvement.
  • Customized strategies that enhance efficiency, competitiveness, and client engagement.
  • Practical tools and frameworks to optimize event attraction, delivery, and long-term performance.
How This Helps You
  • Strengthen positioning in the global meetings and events marketplace.
  • Drive measurable results through improved operations, marketing, and client services.
  • Build resilience by equipping organizations to adapt to evolving industry trends and technologies.

Feasibility Studies

Market analysis and financial modeling that give you a clear read on project viability.

What We Offer
  • Market analysis for new event venues or expansions.
  • Financial projections and ROI calculations.
  • Competitive landscape assessment.
What You Get
  • Comprehensive feasibility report.
  • Financial models and sensitivity analyses.
  • Recommendations on project viability and risk mitigation.
How This Helps You
  • Make informed decisions on major investments.
  • Secure funding from investors or lenders.
  • Optimize project plans for maximum return.

Surveying & Data Analysis

Custom survey design and analysis benchmarked against industry standards.

What We Offer
  • Custom survey design and implementation tailored to event objectives and stakeholder needs.
  • Attendee satisfaction and feedback collection to capture the voice of participants.
  • Exhibitor and sponsor ROI assessment to measure value and performance.
What You Get
  • Detailed survey results and analysis presented in clear, actionable formats.
  • Benchmarking against industry standards to understand performance in context.
  • Recommendations based on findings that guide improvements and innovation.
How This Helps You
  • Designed to deliver meaningful insights that drive smarter decisions for both event planners and industry suppliers, we empower planners to enhance the attendee experience and suppliers to demonstrate clear value to their stakeholders.
  • Identify areas for improvement and innovation to stay competitive and relevant.

Customized Research Projects

Tailored research combining expert interviews, literature review, and rigorous analysis.

What We Offer
  • Custom research projects focused on your unique industry topics, challenges, or opportunities.
  • In-depth interviews with industry leaders, innovators, and stakeholders to capture diverse perspectives.
  • Literature reviews and best practice analyses to identify proven strategies and emerging trends.
What You Get
  • Comprehensive research report with detailed findings and supporting data.
  • Executive summary highlighting key insights and recommendations for quick reference.
  • Professional presentation of results delivered to your team, board, or stakeholders.
How This Helps You
  • Whether exploring specific industry challenges, uncovering emerging opportunities, or benchmarking best practices, our tailored research combines in-depth interviews with leaders and innovators, comprehensive literature reviews, and rigorous analysis.
  • Support strategic decision-making with credible, evidence-based research.
  • Position your organization as a thought leader by leveraging authoritative knowledge and analysis.

PCMA Consulting's findings and recommendations are based solely on independent research and analysis. PCMA membership, sponsorship, and partner status have no bearing on PCMA Consulting's conclusions. Client data shared with PCMA Consulting in the course of an engagement is kept confidential and is not shared outside the project team without your consent. Where a destination or supplier has paid for a verified Destinaitor placement, that relationship is a separate commercial product and is disclosed as such. It does not influence, and is not represented as, independent research findings.

Backed by PCMA

Meet the Consulting Team

Every engagement is led directly by senior PCMA leadership, backed by decades of experience serving the business events industry.

Chantal Sturk-Nadeau
Chantal Sturk-Nadeau, CDME
Vice President, Innovation & Insights, PCMA
Cassandra Maurice-Magee
Cassandra Maurice-Magee
Innovation Development Manager, PCMA
IN THEIR WORDS

What our clients say

New Orleans Ernest N. Morial Convention Center

We engaged PCMA because of their strong relationships, industry leadership and credibility within the meetings industry to help us gather direct feedback from planners regarding the need for an additional headquarters hotel adjacent to the New Orleans Ernest N. Morial Convention Center. Their thoughtful, data-driven approach provided valuable industry perspective and helped validate the importance of expanded hotel inventory to support the continued growth and competitiveness of New Orleans as a premier meetings destination.

Elaine Williams, CMP, CEM-AP, CVE

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Contact us today to learn how PCMA Consulting can help you navigate the future of the business events industry.

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