Do you have a group of 20 convention/business event services staff interested in service training? PCMA’s Convention Services Management (CSM) training program is for you.
This face-to-face three day program reviews all aspects of the role of a successful Convention Services Manager. The principles covered in the program are applicable to CSMs working globally in all segments, specifically hotels, CVBs, DMCs, PCOs and convention centres. The program is structured around several modules including: building client relationships and strategic selling; event planning and execution; administration and communication.