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Webinar: Key Performance Indicators: Tools to Ensure the Health of Your Travel Program

September 24, 2019 @ 1:00 pm2:00 pm CDT


This webinar is designed to define the most widely measured key performance indicators that companies use to measure the health/results of their travel program. What can the data mean, where can data like this be secured, how to easily define the impacts of change, and how to take the data and drive improved performance. Data today can take into account financial indicators, safety, and even employee satisfaction. This session includes a review of the data, and a demonstration of an insightful and visual reporting tool and habit changing messaging system.

Learning Objectives:

  • Determine the travel performance metrics that can drive improved value in your organization.
  • Evaluate where this data can be secured and what some of these tools look like.
  • Learn what methods and technologies are being deployed to drive targeted performance.


1.0 Clock Hour
DOMAIN A: Strategic Planning

Presenter: Briana Conway
Director of Technology Solutions for Direct Travel
Based in Minneapolis, Brianna has spent a decade focusing on travel technology and innovation. From online booking tools and mobile app strategies, to duty of care and business intelligence, and everything in between. Her role has been primarily to educate clients and prospects alike on what’s out there and how to best utilize technologies in their programs.
Brianna joined Direct Travel in 2017 having spent the prior seven years at Carlson Wagonlit Travel where she served for four years as a Program Engineer before assuming the position of Manager of Global Technology Solutions.
In her role as Director of Technology Solutions at Direct Travel, Brianna consults with clients and prospective clients on which of our proprietary and 3rd party technologies will be best utilized within their corporate travel programs. Using her expansive knowledge relative to numerous platforms and their functionality, she assists our clients in identifying their pain points and challenges, and then in helping them to find the best solutions among Direct Travel’s offerings.

Presenter: Michael MacNair
Senior Vice President, Mid Atlantic for Direct Travel
Mike is the Senior Vice President of the Mid Atlantic for Direct Travel, Inc., the fastest growing TMC in the country and leading provider of corporate travel management services, meeting and event management, and vacation travel planning services. Mike previously owned and operated MacNair Travel Management. MacNair was established in 1989 and was acquired by Direct Travel in 2016. Direct Travel is a 7 billion dollar operation with state of the art technology tools and resources that they direct to North America’s mid market companies. Among our niche customers are federal government contractors, trade associations and non-profits, PR/law firms, entrepreneurs, and even Political organizations and Presidential campaigns. Mike is the author of the books “Secrets of Successful Travel Management” and “The Interval Lifestyle”. He is a frequent speaker and trainer, and news contributor on the topics of travel management, dreams trips by design, and entrepreneurial topics. He has developed travel management programs for hundreds of organizations of all sizes and has been a member of PCMA for many years. PCMA is a customer of Direct Travel.


September 24, 2019
1:00 pm– 2:00 pm
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PCMA Education