Leading Meeting Professionals

Professional Convention Management Association

csm training


This course reviews all aspects of the role of a Convention Services Manager. The principals covered in this course are applicable to CSMs working in all segments; hotels, CVBs and convention centers. The class is structured around several modules including: building client relationships and strategic selling; event planning and execution; administration and communication. Class participation is highly recommended to increase discussion and idea exchange.

  • Enhances your ability to understand the need of your client and work collaboratively with them to achieve success

  • Assists you with understanding issues and obstacles involved in the interaction

  • Amplifies your ability to develop long-term relationships and build brand loyalty for you and your organization

What's included:

• Modular training using case studies, exercises and examples
• Work binder of supporting documents
• 3-4 day face-to-face program with instructor
• Support of instructor via email/phone throughout duration of program

Contact Education Team to purchase and for more info.