Leading Meeting Professionals

Professional Convention Management Association

October 13 2015

4 Stats That Reveal The Terrible Tipping Habits Of Hotel Guests

By David McMillin

In the US, diners always complete the gratuity line at a restaurant. Why? Tipping servers is standard. However, giving a few extra dollars to the hard-working employees at hotels doesn’t seem to be an accepted practice by everyone in the country. Market research company GfK recently surveyed more than 1,000 Americans in the inaugural Expedia Hotel Etiquette Study, and the findings don’t exactly paint a generous picture of hotel guests. Here’s a look at three troubling statistics.

1) 51 percent of Americans tip their housekeepers.

Seriously? 49 percent of guests don’t bother chipping in an extra dollar for the housekeeping staff who cleans the bathroom? According to data from the Bureau of Labor Statistics, housekeepers earned a median salary of $19,780 in 2013. Perhaps the lack of tipping is why a number of cities, including Los Angeles and Seattle, have recently passed legislation to raise the minimum wage for hotel employees.

SEE ALSO: Are Robots The Future Of The Hotel Experience?

2) 40 percent tip for room service deliveries.

Yes, room service menu items are expensive. No, the employee who delivers the tray is not actually taking home the profits from that $22 burger. These two realities add up to the need to fork over a few extra bucks to the delivery man.

3) 21 percent tip the porter.

Porter is synonymous with bellman (I had to research the definition), which means that nearly 80 percent of Americans actually believe that someone should carry their luggage for them for free. This translates to one simple fact: nearly 80 percent of Americans need to be more grateful.

4) 27 percent do not tip employees at all.

If you thought the first three pieces of data were unfortunate, this final point will tip (pun intended) you over the edge: 27 percent of respondents in the survey indicated that they do not tip hotel employees at all. 

Interested in learning more about wages in the hospitality industry? Click here for a look at both sides of the debate behind the 2014 Los Angeles City Council vote that approved a minimum wage increase.

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