Leading Meeting Professionals

Professional Convention Management Association

September 16 2013

Inspection For Perfection

By Mac Daniel

hynes inspection for perfection

In January, when PCMA Convening Leaders gathers in Boston, the scrapes, dings and bumps that come from the busy business we do at our two convention centers will be gone, thanks to the entire staff at the Massachusetts Convention Center Authority.

For the last several years, the MCCA has sponsored a unique event called the Inspection For Perfection, asking volunteer employees to don casual wear, form teams, and do detailed physical inspections of both the Boston Convention & Exhibition Center and the Hynes Convention Center.

MCCA Inspection For Perfection

From bathrooms to mammoth exhibit halls, these mixed teams of volunteers take two half-days to inspect the BCEC and the Hynes for any necessary repairs or replacements, and report them for future fixes. The annual event is geared to both connect employees across the organization and make the MCCA’s facilities the best they can be.

The detailed inspection is made easier by an in-house app created by the MCCA’s IT Department, which allows teams to record needed repairs on iPads, take pictures, and prioritize their findings. The results are automatically sent to the MCCA’s Maintenance Department, and the work towards perfection begins.

The site inspection ends with a luncheon and awards for such things as most defects found or the strangest repair reported. Most of all, it familiarizes all staff with the nooks and crannies of our facilities, and a fuller sense of what goes into maintaining and running them.

In Boston, we pride ourselves on the look and feel of our facilities, along with their state-of-the-art technological backbone. And it’s programs like the MCCA’s Inspection For Perfection that allow us to maintain and improve an event’s experience, while also building a stronger organization.

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