A successful journalist, frustrated with the lack of events targeted to her specific needs, decided to start her own technology and media conference. Here's how she built the first-ever KEEN Digital Summit.
Photo by Kerry Woo Photography
Despite the long list of job titles Kristin Luna has accumulated in more than a decade of professional employment — magazine writer, red-carpet interviewer, award-winning blogger, assistant field office coordinator for Semester at Sea — she never imagined that meeting planner would be one of them. A 30-year-old journalist whose work can be seen in publications ranging from Newsweek to Glamour, Luna has also cultivated a sizeable following via her blog, CamelsandChocolate.com, which won the Weblog Award for “Best Travel Weblog” award three years in a row.
It's her role as a blogger that has brought Luna to many a conference focused on digital media, but it was only in the past two years, as she spoke at more and more industry events, that she started to notice something was missing. “I would have all of these great ideas and presentations on innovative things going on in the digital-media space, and I'd go to the conference and figure out that many of the attendees were on a very 101 level,” Luna said. “There were all these conferences for beginners and all of these advanced, hyper-specific conferences targeted to designers or developers, but there really wasn't anything for those of us who rested in the middle.”
What Luna was looking for was an event for in-betweeners like herself — individuals and companies that already had a successful online presence, but wanted to grow and evolve their brand even further. Luna needed education on how she could push the envelope, increase the monetization of her blog, as well as network with big-name companies to forge successful partnerships.
And that's when her KEEN (Keeping Entrepreneurs Engaged and Networking) Digital Summit was born.
THE RIGHT PLACE
Choosing a location was easy. Middle Tennessee-based Luna already had strong ties to Nashville, a centrally located city whose newly revamped downtown is famous for its live-music venues and burgeoning dining scene. And as an up-and-coming technology hub in the Southeast (Google recently announced that Nashville will be one of seven cities to make up its new network of tech hubs), Music City offered an ideal backdrop for KEEN, which took place Oct. 24-27, 2013 — especially when Luna heard that the Omni Nashville Hotel would be opening that fall.
In many ways, the 800-room Omni, adjacent to the equally new, 1.2-million-square-foot Music City Center, looked like the perfect venue for the neophyte event. Its well-thought-out 80,000 square feet of meeting space was designed for multiple groups to coexist without interference or interruption, and its rich menu of amenities included two full-service restaurants, a honky-tonk-themed bar and music venue, and full integration with the neighboring Country Music Hall of Fame and Museum.
But there was just one problem: Luna couldn't actually see the completed hotel until a month before KEEN, when it opened on Sept. 30. “We were able to go on hard-hat tours, but it is difficult to envision [the event] without seeing the final product,” Luna said. “That was probably the biggest hurdle.”
Luckily, Luna only had to make a few minor changes to her meeting layout in the weeks leading up to KEEN. She could have chosen a smaller venue, but opting to hold KEEN at a downtown convention property meant that attendees were in easy walking distance of off-site evening events, restaurants, and the famous honky-tonks of Broadway. It also made logistical sense for a newbie planner. “Having an event like this at a hotel, especially a hotel with such incredible spaces and venues, made it easier,” Luna said, “because we had the support of the staff, the hotel's banquet services, and even had someone assigned to us.”
THE RIGHT MIX
To separate KEEN from the herd of conferences and events that cater to digital entrepreneurs, Luna put an emphasis on quality over quantity, attracting a little less than 400 attendees to keep the program feeling intimate and focused. Without those qualities, Luna said, KEEN's primary focus on successful networking would be lost. “What KEEN is about at its core,” she said, “is creating a space for people to collaborate, share ideas, and form new business relationships.”
A singer-songwriter night on day two of the conference. Photo by Kerry Woo Photography
For about 18 months, Luna concentrated on attracting a broad base of attendees and speakers, from journalists, bloggers, and publicists to CEOs of local startups and representatives from international corporations. The overarching goal? Connecting those looking to make a name (or an even bigger name) for themselves in the digital sphere with experts and companies who could help them do it successfully. “A lot of it was tapping into my personal network that I've unintentionally cultivated over the past decade in the media industry,” Luna said.
“Scott [van Velsor, Luna's husband and KEEN's director of marketing and partnerships,] always said, ‘We need to do something to leverage your ability to network,’ and I always thought that was kind of silly. How do you build a business out of that? But that is sort of what happened, because so many of KEEN's attendees were people I had met throughout the years.”
It's this carefully curated crowd that gave KEEN the walk-right-up, non-intimidating atmosphere that Luna couldn't find at behemoth events like the South by Southwest (SXSW) Interactive Festival. “It was very intimate in the best sense,” said Lana Dubovik Boissier, KEEN's business development director, who described KEEN as “a community where people would feel comfortable interacting with each other. It felt like a reunion of people who had been meeting on a regular basis, more so than a first-time conference where most of the people had never met.”
To further encourage connection-making between attendees, Luna concentrated on setting a natural stage for networking, including lots of happy hours, VIP receptions, and opening- and closing-night parties. On the second evening, Luna threw a singer-songwriter night hosted by sponsor Country Music Television (CMT) at the Listening Room Café, a live-music venue a few blocks from the Omni Nashville. Over dinner and drinks, attendees got to know each other while listening to some of Nashville's preeminent songwriters.
“It's one thing to meet people under the bright lights of a ballroom during the day, but networking really happens over cocktails,” Luna said. “I wanted to get everyone out and about in the neighborhood. I have such a deep-rooted love for the city, and I thought it was important that the local businesses get a little love, too.”
THE RIGHT SUPPORT
Although Luna knew exactly what kind of conference she wanted to create, she had no idea how to go about doing it. And her experience with hotels and venues was similar — she'd often reviewed them as a travel writer, but had no clue about the inner workings of a hotel or how they operated from an events perspective. This is how Luna learned her first, and biggest, lesson. “If you don't have the knowledge or skills to accomplish a task,” she said, “you find the right person to do it.”
Enter Boissier, owner of Los Angeles-based Hospitality Atelier, a consulting firm that specializes in sales and marketing for the hospitality industry. Boissier's experience ranges from opening new hotels to sales and marketing, all of which helped in guiding Luna through the process of choosing host venues, negotiating with Omni, and logistics planning.
Luna relied on a