Leading Meeting Professionals

Professional Convention Management Association

August 08 2013

The Big Problem With Email Etiquette

By David McMillin, Staff Writer



Bosses need results - - and they also need fast email responses. According to a new survey from Right Management, a Philadelphia-based talent and career management firm, more bosses are sending more emails outside of work hours and expecting immediate replies.

With more than 400 respondents involved in the research, the results show that plenty of managers are staying in touch with employees on an around-the-clock basis. Here’s a look at some of the key findings:

  • 36 percent of respondents say that their bosses send emails during after work hours and expect a response.
  • 9 percent indicate that their bosses expect them to stay in touch via email during vacations.
  • 6 percent stay in regular email communication with their bosses over the weekends.

It’s no secret that technology has transformed the way we work. We can get work done anywhere at anytime. However, that need to always be on and available is leading to employees who feel that they must immediately respond to a new bold message.

“The boundaries of the workplace are expanding and now reach deeper into employees’ lives, especially now that mobile technology is taken for granted,” Monika Morrow, senior vice president of career management, Right Management, says.

“Many find that they can no longer just leave the office at the office, and instead will get emails or calls while commuting or shopping, or even sitting down to dinner,” Morrow adds.

SEE ALSO: Why You Should Break Up With Your Email

As bosses work to ensure employee happiness, they may want to reevaluate their approaches to constant communication.

“Bosses should think twice about messaging at all hours,” Morrow says. “They may think they’re being productive, but the effect may be the opposite.”

Of course, there are exceptions to the rule. Morrow points out that senior-level managers do need to be available at all time in case of emergencies and unexpected problems. When it comes to the meetings industry, every planner knows those emergency situations all too well.

Still, bosses aren’t the only ones to blame. Employees must know how to draw the line between what warrants a rapid response and what can wait until the next business day.

“People hear the ‘ding’ and act reflexively,” Morrow says. “It’s better to judge whether or not an instant response is expected, when the next morning may be just fine for all concerned.”

SEE ALSO: The Warning Sign that You’re Working Too Much

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