Convene Magazine

People & Processes

Put Your Event Web Site To Work for You

by Dave Lutz

You don’t need to be a techie to implement a Web strategy that extends the life of your conference — and improves the number of visitors who convert to registered attendees
 

Conference Web sites require a different strategy than your core business Web site. Event sites are meant to be online for a limited time, should be updated often, and are explicitly designed to sell that event and improve the experience for those participating. By focusing on your content, linking strategies, and measuring those results, you can create a powerful tool to market - and create a sense of community around - your event.

Here's what you need to keep in mind:

Content

  • Keep your focus narrow - Each page should have one primary topic. This dramatically helps search engines (spiders and bots) figure out the relevancy of your pages for searches. Consider creating additional pages with internal links for each exhibitor (user-generated content for your directory), sessions (include learner outcomes), and speakers. More pages should equal more traffic.
  • Mix up the media - Feature numerous types of media. Include photos with tags, videos, maps, and other images. The more online media outlets you feature, the greater the number of blended search results. Testimonials are a great way to introduce other types of media to your event site.
  • Use your keywords - Once you know your best keywords, use them in your URL (a fictional example would be www.assoc.org/2009show), title tags (up to 60 characters), page descriptions (150-200 characters), headlines or subheadings, and in the body text. It's difficult to do this for every page, so focus on your low-hanging fruit - the top three to 10 entry pages.
  • Offer fresh content - Search engines love new and relevant content. By including a conference blog and press releases about your event, you'll improve your SEO (search engine optimization) rankings. Blogs and press releases should use the keywords and catch phrases commonly used by your members.
  • Create a call to action - You need to ask for the order. "Register now" buttons should be prominent on all pages.
  • Give them a reason to return - Make your conference site interactive by including exhibitor and product search tools, an itinerary planner, an appointment-setting tool (helping participants network with other participants), Flickr (www.flickr.com), or your blog.

Linking Strategies

Measurement

  • Know your keywords - Use tools like Google Analytics (www.google.com/analytics/indexu.html) and Keyword Discovery (www.keyworddiscovery.com) to understand the keywords that bring people to your site. Make it possible for visitors to conduct keyword searches on your own Web site. This information is invaluable for identifying trends and keeping in touch with what's on your members' minds. Most organizations will find that identifying key phrases (two to five words) will go far in improving content relevancy.
  • Study the competition - By using tools like Compete (www.compete.com) and Google Trends (www.google.com/trends), you can learn how your Web traffic compares to your competitors. How long do people stay on your site versus theirs? What keywords are their members using? What are their top referring sites? How does their ranking compare to yours? Are you gaining share?

There are no quick fixes. Improving your search results and engagement is a continuous process, but one that will definitely yield meaningful results.

Dave Lutz is managing director of Velvet Chainsaw Consulting, www.velvetchainsaw.com,  a business-improvement consultant specializing in the meetings and events industry. His company assists organizations in realizing top- and bottom-line growth by delivering customer-focused solutions in business development, best practice and process improvement, strategic planning, and training.